Privacy Policy

1Overview

Sunsai Electroplating ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we handle any information you provide when you visit our website or contact us regarding our electroplating services. We operate a purely informational business website. We do not run e-commerce transactions, create user accounts, or collect sensitive personal data. Our only point of data collection is the contact form on our website, which you use voluntarily to enquire about our services.

2Information We Collect

We collect only the information you voluntarily provide through our contact form:

• Full name
• Email address
• Phone number
• Service you are enquiring about
• Project details you choose to share in your message

We do not collect any information automatically. We do not use cookies, tracking pixels, analytics scripts, or any third-party data collection tools on this website. We do not collect IP addresses, browser fingerprints, device information, or browsing behaviour.

3How We Use Your Information

The information you provide through the contact form is used solely for the following purposes:

• To respond to your enquiry or quote request
• To communicate with you about your project requirements
• To follow up on a previous conversation if needed

We will never use your information for unsolicited marketing, cold outreach unrelated to your enquiry, or any purpose other than responding to you directly.

4WhatsApp Communication

Our contact form sends your enquiry directly via WhatsApp to our business number. When you click "Send via WhatsApp", you are redirected to WhatsApp (web or app) with a pre-filled message containing the details you entered. You choose whether to send that message. Please note that once a message is sent via WhatsApp, it is subject to WhatsApp's own Privacy Policy (Meta Platforms, Inc.). We recommend reviewing WhatsApp's Privacy Policy at whatsapp.com/legal/privacy-policy if you have concerns about that platform.

5Data Sharing & Third Parties

We do not sell, rent, trade, or share your personal information with any third parties, advertisers, or data brokers — ever. Your contact details are seen only by the owner and relevant staff of Sunsai Electroplating for the sole purpose of responding to your enquiry. We have no affiliate programmes, advertising partnerships, or data-sharing agreements of any kind.

6Data Storage & Retention

Since our contact form operates via WhatsApp, your enquiry data is stored within the WhatsApp conversation thread on our business device. We do not maintain a separate database or CRM storing your personal details. We retain WhatsApp conversation history only as long as necessary to address your enquiry and any follow-up communication. You may request deletion of your data at any time by contacting us directly.

7Your Rights

You have the right to:

• Know what personal data we hold about you
• Request a copy of any personal data we hold
• Request correction of inaccurate data
• Request deletion of your data at any time
• Withdraw consent to be contacted at any time

To exercise any of these rights, please contact us at sunsaielectroplating@gmail.com or call us at +91 98818 97233. We will respond to all requests within 7 business days.

8Children's Privacy

Our website and services are intended for business and adult use only. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has submitted information through our contact form, please contact us immediately so we can delete it.

9Data Security

We take reasonable precautions to protect the information you share with us. Since our contact form communicates via WhatsApp, messages are protected by WhatsApp's end-to-end encryption in transit. Our devices are password-protected and access to business communications is restricted to authorised personnel only. However, no method of transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

10External Links

Our website may contain links to external sites such as Google Maps or our Google Business Profile. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any external website you visit via a link on our site.

11Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this page periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

12Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out to us: